Explore our Frequently Asked Questions (FAQ) to understand the process of closing your account. Discover step-by-step instructions on how to initiate an account closure, including any required verification steps or considerations.

Learn about the secure process of disabling two-factor authentication (2FA) using a selfie in our Frequently Asked Questions (FAQ) section. Discover step-by-step instructions on how to utilize a selfie for 2FA deactivation, ensuring a safe and verified method.

Unverified traders can quickly update personal details for accuracy and security.

You are not able to change your address directly on our SageFX back office. Our Customer Support team can assist you and change it for you.

We aim to approve your account within the same business day. If your account verification has gone over the 24-hour mark, please contact support via live chat.

If you have previously uploaded a document and need to submit a new document, click on the ''KYC Verification'' tab and submit your new documents.

You will find a break down of what type of documents are needed. If you need any clarification on what is needed, kindly contact us through support.

You will need to go to the settings menu and scroll down to the bottom and click on ''Contact Preferences.'' Follow the steps provided to continue.

A support agent may ask you for your 6 digit support pin to help assist you with your request. The support pin can be found under ''settings'' once logged in.