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Why Do I Have a Locked Account Status?

In the event that your account is locked, please review the details below:

My account is locked, therefore my ability to log in is limited. What steps should I take next?

This error has occurred after multiple failed attempts to log in. Kindly wait five minutes before trying to log in once more. After that, your account will be enabled. After five minutes, you can try logging in once more. We suggest changing your password to avoid this issue.


I have my account locked. How can I make it right?

One of the two potential sources of the issue is internal transfer errors. In this case, you might try to initiate your transfer over.
A further possibility is that a technical issue causes the system to automatically lock your account for security.


After ten minutes, if the issue is still not resolved, please contact our round-the-clock customer service team.

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